Patient safety

Hyalo order safety: refund & replacement request

Your safety is our top priority.

If you have received a Hyalo order, please inspect your vials for any visible particles, floaters, discoloration, or other abnormalities. Do not use any product that appears unusual.

Full name

Email address

Date of birth

Lot number(s) Printed on your vial label. Add one for each different lot you received.

Number of vials affected

Upload photos of your vials Clear photos of your vials, including the lot number on the label and any visible particles or abnormalities.Tap to take or upload photosJPG, PNG or HEIC · up to 10 photos

How would you like us to resolve this? Full refundBack to your original payment methodReplacement through a different pharmacyShipped from a new pharmacy partner

Your information and photos are encrypted and only seen by our support team.